Contact Info

Customers must promptly inform Offshore Trust and Security Vaults in the event one or both of the keys is lost through the Customer's online account with Offshore Trust and Security Vaults, or submit the form in person at Offshore Trust and Security Vaults' location. In the event a key or both keys are lost, Offshore Trust and Security Vaults will arrange an appointment to change the locks of the safety deposit box in the presence of the Customer. This is why a refundable deposit of AED 1000 is required when a rental commences.

There are 2 privacy pods that can be used for complete privacy within the vault

Please use the contact information provided to get in touch and we will be happy to arrange a viewing, or alternatively walk into the store at Mall of the Emirates

No, all clients are guaranteed full privacy and confidentiality.

No there are only two existing keys for each box and they are both given to the client.

Clients may nominate other persons as the Nominee (1 Nominee for Standard box, and 3 nominees for Premium box), in the Application or, at a later date, by visiting Offshore Trust and Security Vaults' premises with the person. The Nominee must also register their biometrics for access to the Vault and obtain an access card. The Nominee will not have any control rights over the safety deposit box above the primary client.

Higher levels of insurance, such as AED 5 million can be arranged for clients on request. Contents do not need to be disclosed.

Each safe deposit box comes with complimentary insurance up to AED 2,000,000.

Silver Card members get insurance for AED 1,000,000. 

Gold Card members get insurance for AED 1,500,000.  

Black Card members get insurance for AED 2,000,000. 

Premium boxes are located within a separate vault within the main vault with an extra layer of security access. The boxes are fully lined on all sides with velvet, are custom gold colored and provide longer access to privacy pods amongst other benefits.

Yes. We can have your box delivered to your address on request with a minimum of 1-day advance notice. The safe deposit box is delivered by security guards in an Armored truck, within a sealed package to ensure security. It is delivered back to the vault in the same way once you have finished. The delivery service is carried out by our highly experienced security partners.

The Vault operates 7 days a week, during Mall operating hours

• Weekdays: 10 am - 11pm
• Weekends: 10 am - 12 am

Offshore Trust and Security Vaults also follows extended Mall hours when applicable such as in Ramadan and holidays.

A safe deposit box is ideal for storing your most valuable items including; jewelry, gold, watches, documents, keys, family heirlooms or cash. Clients have the freedom to store any belongings except those considered unlawful.

Offshore Trust and Security Vaults has a collection of boxes with special numbers that can be obtained for an additional cost of AED 1,000. For example; box number 1, 99, 333, 1972 or 2345. No need to have a random, ordinary number on your safety deposit box when you can have a special number.

Offshore Trust and Security Vaults has a collection of boxes with special numbers that can be obtained for an additional cost of AED 1,000. For example; box number 1, 99, 333, 1972 or 2345. No need to have a random, ordinary number on your safety deposit box when you can have a special number.

There are 6 options for rental periods which can be renewed

• 3 months
• 6 months
• 12 months
• 24 months
• 60 months
• 120 months

There are 7 different sizes of safe deposit boxes for rent

• XX: 7 H x 7 W x 52 D CM
• XS: 11 H x 7 W x 52 D CM
• S: 7 H x 22 W x 52 D CM
• M: 8.5 H x 22 W x 52 D CM
• L: 11 H x 22 W x 52 D CM
• XL: 24 H x 22 W x 52 D CM
• XXL: 51 H x 26 W x 52 D CM

No. Offshore Trust and Security Vaults is not, and will not be aware of the contents of any box. Offshore Trust and Security Vaults has no knowledge as to the purpose of the storage or the use to which the contents of the box may be put at any time.

A valid Emirates ID or Passport for residents and visitors.

An AED 1,000 refundable deposit is required for the process of changing locks if a key is lost.

First floor, LVL 1 in the Mall of the Emirates on Sheikh Zayed Road. The Vault is located after Home Center and Godiva, next to Mall Management Offices and in the direction of the Sheraton Hotel lifts.

Offshore Trust and Security Vaults is completely independent of any government oversight such as the Central Bank. The Banks may one day need to view contents of boxes on directive of government policy, none of these such policies or regulations apply to Offshore Trust and Security Vaults. We are independent of the government yet approved by the government to provide our services.
The government agencies involved with us are the Dubai Police and Security Industry Regulatory Authority (SIRA) for the purposes of safety, CCTV, alarms, monitoring and security.

Yes, you can select and rent your safe deposit box on our website. Biometrics need to then be registered at the store where the access card and keys will be provided.

Offshore Trust and Security Vaults has higher security levels deployed than a traditional bank facility and we also provide insurance for your belongings which banks do not. A safe box at a bank is accessible in limited working hours, while we operate with mal hours proving much more freedom and accessibility. Delivery services are also available provided by armored trucks and security guards.
Banks have restrictions on what can be placed in a box, such as cash and have limited box sizes. We offer greater freedom for asset storage and seven different box sizes. Banks are also subject to government regulation and guidelines, while overall confidence in banks in many geographies has been continuing to decline.
At Offshore Trust and Security Vaults your account is accessible online; reserving a box, selecting a VIP number, booking a privacy pod and auto-renewing your rental can all be done easily through our website. We place our emphasis on technology and integration of services.

The custom-built vault is reinforced with steel within all four walls, floor and ceiling. The Vault and entire store are fitted with CCTV cameras that are linked to Dubai Police 24 hours a day. Motion sensors, night vision, audio sensors and state of the art alarm systems are fitted throughout the premises and linked to the Security Industry Regulatory Authority and police. The security footage is stored on our servers and never deleted so we can access footage from any period in time. Our privacy pods have additional security access measures and provide complete privacy for clients.
Biometrics access including fingerprints and facial recognition is used to gain access through multiple security doors which also require access cards. All of the boxes are fitted with UL certified locks which is the industry gold standard globally.
On top of all the security layers at Offshore Trust and Security Vaults there are physical security guards on premises 24 hours a day, 7 days a week. All of the security is complimented with the security provided separately by the Mall of the Emirates.

At Offshore Trust and Security Vaults we provide safe deposit boxes to both residents and tourists to Dubai, individuals and corporates. Residents have a secure place to store valuables outside their home and visitors to Dubai can also enjoy all the services we provide.

A safe deposit box is the most secure way to protect your valuables and belongings. The high levels of security within the vault provides protection from loss, damage, fire, flood, vandalism and theft. A safe deposit box facility also offers complete privacy and discretion for clients along with being more accessible than a bank. Keeping valuables outside your home in an insured facility provides financial cover, will also lower home insurance costs and potential theft incidents.